Store Policy

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Turnaround

All orders are shipped within 72 hours Monday - Friday 10am – 5pm.

The orders are based on Pacific Time. If you receive an error message when trying to place your order please contact

Service Department at (310) 328-8888 for further assistance. Service Department is open Monday through Friday from 10am-5pm PST.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase. 

1. Please email oilswausa@gmail.com to request a refund and we will assign you a return number.

2. Mail your returned item to:

     oilswa.com

     Returns Department

     20675 S Western Ave. Suite 120

     Torrance, CA 90501

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

All the items can not be returned if they are used.

Service item can not be returned if they are requested.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject no restocking fee. But we do not refund the original shipping and handling that you paid on the order. 

Exchanges

If the item is in like new condition, you may exchange your item for a different size. But you still will have to pay return shipping.

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address 

Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

( Shop on this webside, the credit card payment will apper on your statement as: oilswa.com or Body Care Resort, Inc. )